Cape Town

Contact Centre Leaders and Management

[Name]; you are invited to our FREE introduction seminar on

recruitment and training solutions

Date and Time:

14^th May 2010

8.30 – 11.00

Agenda:

8.30

9.00

9.10

9.30

9.40

9.50

10.50

11.00

Arrival, registration and coffee

Welcome and Introduction by Jackie Naughton: BYC Consulting

Breakfast

Hi-Performance Learning: Maryke Snyman

Lifestyle Management Consultants: Debbie Stopforth

Sensory intelligence: Annemarie Lombard

·         What is sensory intelligence?

·         Understanding the neuroscience behind high performance

·         Doctorate research results in SA call centres

·         Senses on Call – recruitment tool for sensory suitability

·         Training agents for less distractions and stress and higher performance

Lucky draws – bring your business card!

Closure

Venue:

Old Mutual House, 33 Klaassens Road

Constantia, Cape Town

About Sensory Intelligence:

Annemarie Lombard

Founder/CEO: Sensory Intelligence Consulting

In progress: PhD (UCT); “The impact of sensory processing on the work performance of call centre agents within South Africa”.

Winner: Business woman of the year 2008/9 (Professional category, Western Cape, SACBW),

Author of the book “Sensory intelligence, why it matters more than IQ and EQ”, 2007, Metz Press.

For more information visit:  www.sensoryintelligence.co.za (updated version to be launched soon)

RSVP by 7^th of May 2010:

Debbie Stopforth, Cell: 082 371 3372, email: events@sensoryintelligence.co.za

Booking essential, seats are limited!